Shipping policy

Majowe is operated by Ma Jou Business Household (Hộ kinh doanh Ma Jou), 82 Nguyễn Văn Thương, Thạnh Mỹ Tây, Ho Chi Minh City, Vietnam. Contact: majou.vn@gmail.com

1. Processing time

Orders are prepared and handed to the carrier within 1-3 working days after payment. Working days are Monday to Friday, excluding public holidays in Vietnam.

2. Delivery time

We ship worldwide with DHL Express from Vietnam. Delivery usually takes 7-10 working days after dispatch, depending on your destination and local customs. A tracking number is emailed to you once your order ships.

3. Shipping rates

Shipping is calculated at checkout based on the weight of your order and your destination. Rates include a small packaging allowance. Orders above 10 kg, or destinations not listed at checkout, can be quoted on request: please email majou.vn@gmail.com.

4. Duties, taxes and customs

The shipping fee covers delivery only. Import duties, VAT/GST, customs fees and brokerage fees are charged by your country or the carrier and are the responsibility of the recipient. We do not collect them at checkout, and the amount depends on local rules. Please check your local customs authority if you are unsure. We declare the true value of every parcel.

5. Refused or unclaimed parcels

If a parcel is refused, or not collected, for example because the recipient does not want to pay duties or taxes, the order is cancelled and is not refunded. Return shipping costs charged by the carrier may be deducted.

6. Address accuracy

Please enter a complete and correct address, including a phone number, at checkout. We are not responsible for parcels lost or delayed because of an incorrect address. If a parcel is returned to us because of an address error, re-shipping costs are paid by the customer.

7. Delivery and signature

Parcels may be left at your door with proof of delivery. Responsibility passes to you once delivery is marked complete by the carrier. If you want the parcel handed over in person, please email us before your order ships to request a signature on delivery.

8. Delays

Delays caused by customs, weather, carrier issues, public holidays (including the Vietnamese Tet holiday) or other events outside our control are not our responsibility. We will help you follow up with the carrier whenever possible.

9. Damaged or lost parcels

If your parcel arrives damaged or does not arrive, contact us within 5 days of the delivery date shown in tracking. Please keep the packaging and record an unboxing video. See our Refund & Exchange Policy for how defective items are handled.

Questions? Contact us at majou.vn@gmail.com.