Terms of service

These Terms of Service govern your use of this website and your purchases from Majowe, operated by Ma Jou Business Household (Hộ kinh doanh Ma Jou), 82 Nguyễn Văn Thương, Thạnh Mỹ Tây, Ho Chi Minh City, Vietnam ("we", "us"). By visiting the site or placing an order, you agree to these terms.

1. Orders

Placing an order is an offer to buy. We may accept or decline any order, for example in case of a pricing error, stock shortage or suspected fraud. If we decline an order after payment, you will be refunded in full. You must provide accurate contact and delivery details.

2. Prices and payment

All prices are shown in US dollars (USD) and do not include import duties, taxes or customs fees charged in your country, which are the responsibility of the recipient. Prices and availability may change without notice. Payment is processed by third-party payment providers; we do not store your full card details.

3. Shipping, exchanges and cancellations

Shipping, exchanges and order cancellations are governed by our Shipping Policy and our Refund & Exchange Policy, which form part of these terms. We do not offer refunds or general returns.

4. Product information

We try to show our products and colours as accurately as possible, but screen settings and lighting may cause slight differences. Size guides are provided as a reference and measurements may vary by a small margin.

5. Intellectual property

All photos, text, logos and designs on this site belong to us or are used with permission. You may not copy, reproduce or use them commercially without our written consent.

6. Acceptable use

You agree not to misuse the site, attempt to gain unauthorised access, interfere with its operation, or use it for any unlawful purpose.

7. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, or for delays and losses caused by carriers, customs authorities or events beyond our control. Nothing in these terms limits any rights you have under mandatory consumer protection law.